New Patient FAQ’s
How much does an office visit cost? What about testing and other costs?
Please call the office for a discussion of fees for office visits and testing. Costs for getting started with treatment are greater than maintenance treatment. Usually, some of the cost of office visits and testing is covered by the patient’s insurance plan. There is also usually some expense for nutritional supplements, which are necessary to correct nutritional deficiencies, and are the foundation for more advanced treatments. We do offer financial plans through the Helpcard and can spread out the costs of treatment when needed. We always try to work within your means.
Do you accept insurance?
Our providers are considered out-of-network; all services are paid for at the time of receiving. However, many PPO plans will reimburse patients a percentage of their office visits, and will cover some of the tests that we order. We will provide you with an itemized billing statement that you can submit to your insurance company for reimbursement. Kaiser and HMO’s will not cover our services.
Some appointments can be done over the phone, but insurance usually does not reimburse for phone appointments. Please check with your insurance company prior to your appointment to get an understanding of your out-of-network coverage.
Are there any available sources of financial assistance?
Yes. The HELPcard® is a revolving line of credit you can obtain to purchase products and services from thousands of participating merchants and providers. Because we examine many levels of consumer credit, we can offer you a fresh source of financing beyond conventional lending.
The HELPcard® offers: Small, affordable payments, designed to fit any budget, Promotional terms available, Instant Approvals – no waiting to start your purchase, Experienced and friendly Customer Service Representatives to answer your questions, Automatic payment draft available, and On-line bill payment available.
How long are the appointments?
The initial intake appointment is usually an hour long, but can be adjusted depending on individual need. In addition, you will usually be at the clinic for at least another hour beyond that time to allow for the blood draw and the checkout meeting.
The first follow-up appointment is roughly one month later and is also scheduled for an hour. Again, we can adjust the time depending on the number of lab tests to review. After the first two, most appointments are half an hour or one hour in length, depending on the needs of the child. We also offer 15-minute appointments for quick questions in between regular appointments.
How often will we need to be seen?
After the first two lengthy appointments, most patients need appointments approximately every two – three months. After they are stabilized, we may only need to see them once or twice a year.
How can I get in touch with the clinic between appointments if I have a question?
For scheduling or supplement ordering information, you may call the office and speak with a staff member. You can also email us with quick questions.
Since emails are not confidential, the email release form must be signed before email communication is allowed. Simple questions that take less than 5 minutes to answer and do not involve chart or lab review are offered without charge. You can also schedule a 15 – 30 minute phone or in-person appointment to discuss any questions that you may have.
What do we need to bring to our appointments?
For the first two appointments, please bring a note pad and pen to take notes, and if possible bring an audio recorder as well. There is a lot of information given at our appointments, and you will need to be able to write it down, and possibly even listen to it again if you choose. Audio recordings are for your own personal use only.
For the first appointment, also bring copies of relevant medical tests and reports (no more than 20 – 25 documents), and a current supplement and medication list (if your child is already taking these). Please have the name of the supplement or medication, dose in milligrams, and the number of pills taken per day listed. For example: Zinc, 20 mg capsule, 1 capsule twice a day. We also need a copy of your child’s immunization record and a copy of the insurance card.
Because this is such a long appointment, it is ok to bring light snacks (no chips or crackers) and favorite toys to the initial one hour appointment, so that your child is more comfortable. Be sure to reference the
New Patient Checklist on the website and in your new patient packet for a complete list of things to do before your appointment.
In general, it is recommended not to bring the child to the second one-hour appointment unless the child is older and able to participate, because we will be reviewing extensive lab test results at that time.
What kinds of tests will you do?
We order blood, urine, stool, and often hair tests.
We draw blood tests here at our office, but some of those tests can be done at a LabCorp or Quest location near your home. The urine, stool, and hair samples will be collected by you at home, and packaged and shipped directly to the laboratories in specially designed test kits. Just follow the instructions in the test kit box.
My child hates blood draws. Will this be a problem at your clinic?
We pride ourselves on creating a comfortable and gentle atmosphere for laboratory blood draws. Our team is expertly trained in working with children on the spectrum and we will do our best to make sure the experience is a good one. We need to draw blood to evaluate many different systems in the body to find evidence of imbalances, and to determine what medical issues are priorities for your child. Everyone is different, and we customize our treatment plan to your child’s test results. Some of the testing is repeated later to make sure our treatments are working and to see if changes need to be made.
If we’ve done tests someplace else, can we use them?
f the results are more than 3-4 months old, some of them may have to be repeated. Please send copies of any pertinent medical testing done in the past with your new patient questionnaire, the practitioner will review them prior to your appointment along with your medical information.
Will I get copies of all the test results?
Yes. You will get copies of all of your test results at your follow-up appointments. If you would like a copy of your lab results before your follow up appointment, we can mail or fax them to you at no charge; a small fee will apply for lab results requested by email.
Please keep in mind that even if you receive your results prior to the appointment, a consultation is still required to review lab results and develop treatment recommendations.
How long does it take to get the test results?
This depends partly on how fast the tests are collected and sent out.
Most test results come back between seven to ten business days of being shipped, depending on the test.